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Results 1 to 5 of 5
  1. #1

    Mobile search crashing in iOS7

    Is anyone else experiencing this the mobile search crashing in iOS7? I have had clients say the search is not working (upon zooming in, the page crashes) and this was confirmed when I called DS and they tested it on their iPad a week ago. It has been a week and no update from DS...?

  2. #2
    Super Moderator
    Join Date
    Mar 2011
    Location
    Bellevue, WA
    Posts
    760
    Quote Originally Posted by bluepicketrealty View Post
    Is anyone else experiencing this the mobile search crashing in iOS7? I have had clients say the search is not working (upon zooming in, the page crashes) and this was confirmed when I called DS and they tested it on their iPad a week ago. It has been a week and no update from DS...?
    Hello!

    Did the person that you spoke with in Support start a Ticket for you? I can check the status on that if you have a Ticket number but to be honest, I haven't heard of any other Users reporting issues with Mobile IDX on iOS7.
    David
    Support: 877.348.7654 Ext.2
    Website | Blog | Help Desk | Forum | Submit A Ticket

  3. #3
    Ticket #96313 Submitted on 10/4. 10/7 updated after I asked on the status:
    I wanted to follow up with you on this ticket. At this time the issue is still logged with our programmers and they are actively working on getting this issue fixed. I will be following up with you once the issue is resolved or if we have any new updates. Unfortunately, at this time I do not have an exact ETA as to when this will be resolved but our Programming Department is working diligently to get this issue resolved as soon as possible. We appreciate your patience while we work to resolve this issue.

    The tech support person I spoke with had this exact issue when she tried to use the search and zoom on the map on her iPad with iOS7. I currently have 2 clients who have reported this issue, along with it happening on my husband's iPhone 4S with iOS7. Who knows how many more people have had this issue and have just moved on to another real estate agent's site...

  4. #4
    Super Moderator
    Join Date
    Mar 2011
    Location
    Bellevue, WA
    Posts
    760
    Quote Originally Posted by bluepicketrealty View Post
    Ticket #96313 Submitted on 10/4. 10/7 updated after I asked on the status:
    I wanted to follow up with you on this ticket. At this time the issue is still logged with our programmers and they are actively working on getting this issue fixed. I will be following up with you once the issue is resolved or if we have any new updates. Unfortunately, at this time I do not have an exact ETA as to when this will be resolved but our Programming Department is working diligently to get this issue resolved as soon as possible. We appreciate your patience while we work to resolve this issue.

    The tech support person I spoke with had this exact issue when she tried to use the search and zoom on the map on her iPad with iOS7. I currently have 2 clients who have reported this issue, along with it happening on my husband's iPhone 4S with iOS7. Who knows how many more people have had this issue and have just moved on to another real estate agent's site...
    Hello!

    I can confirm that the Ticket Number you gave me is still indeed Open and actively being worked on by our Programmers. It does look like it's something that's not all too easy for them to fix, especially since this OS itself was recently released, so there may be quite a bit of updating that needs to be done.

    However, as soon as any update is provided on this issue, the Rep who the Ticket is with will be following up with you to let you know, so we'll just need to let Programming continue to troubleshoot this on their end until it's been fully resolved.
    David
    Support: 877.348.7654 Ext.2
    Website | Blog | Help Desk | Forum | Submit A Ticket

  5. #5
    Senior Member
    Join Date
    Dec 2010
    Location
    Atlanta, GA
    Posts
    649
    When will this be fixed?

 

 

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