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  1. #1

    Unable to login to WordPress unless disable dsidxpress

    So we can log into wordpress, only if we rename the dsidxpress plugin file, then we login, then we have to reactivate it. We do not see anything in our error log, doesn't produce any errors anywhere even though we have debug turned on and error reporting all showing. Just get a white page when we try to login to wordpress wp-admin or wp-login.

    any ideas?

  2. #2
    Super Moderator
    Join Date
    Sep 2017
    Location
    Bellevue, WA
    Posts
    8
    Quote Originally Posted by levelfourdesigns View Post
    So we can log into wordpress, only if we rename the dsidxpress plugin file, then we login, then we have to reactivate it. We do not see anything in our error log, doesn't produce any errors anywhere even though we have debug turned on and error reporting all showing. Just get a white page when we try to login to wordpress wp-admin or wp-login.

    any ideas?
    Hello!

    This issue should have been resolved. If you're still having trouble with our plugin's installation with WordPress, please ensure that there are no plugin, or theme conflicts present on your site. If you've established that your plugins or theme are not causing the issue, you should reach out to our support team.

    If you're still having this issue and no conflicts were found, I recommend submitting a support ticket. The link is in my signature!

    Hope this helps.
    Kyle Bryant
    Support: 877.348.7654 Ext.2
    If you need immediate support: Submit A Ticket!
    Website | Blog | Help Desk | Forum

 

 

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