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Thread: Juicebox error

  1. #11
    Super Moderator
    Join Date
    Mar 2011
    Location
    Bellevue, WA
    Posts
    760
    Quote Originally Posted by Toby View Post
    Hellos, I am getting the Juicebox error now regardless of www or non-www. Any ideas?
    Hi Toby,

    This may have been caused by an update if you installed any updates recently. Would you be able to Link me to where you're currently see this happen on your Site?
    David
    Support: 877.348.7654 Ext.2
    Website | Blog | Help Desk | Forum | Submit A Ticket

  2. #12
    Junior Member
    Join Date
    Jun 2013
    Posts
    1
    I'm working on a WordPress site and I noticed the IDX was working fine. I installed a security plugin that attempts to harden /wp-content by adding an .htaccess file with the following code:

    <Files *.php>
    deny from all
    </Files>

    When this .htaccess file is placed in /wp-content, then the "juicebox error: config xml file not found." never fails. Take the .htaccess file out and it works fine.

    Is there a way to set an exception for the IDX plugin so that you can have the added safety of the .htaccess file AND have the IDX plugin work, too?

  3. #13
    Super Moderator
    Join Date
    Mar 2011
    Location
    Bellevue, WA
    Posts
    760
    Quote Originally Posted by steve_s View Post
    I'm working on a WordPress site and I noticed the IDX was working fine. I installed a security plugin that attempts to harden /wp-content by adding an .htaccess file with the following code:

    <Files *.php>
    deny from all
    </Files>

    When this .htaccess file is placed in /wp-content, then the "juicebox error: config xml file not found." never fails. Take the .htaccess file out and it works fine.

    Is there a way to set an exception for the IDX plugin so that you can have the added safety of the .htaccess file AND have the IDX plugin work, too?
    Hello Steve,

    For this particular question, you may want to detail out what you did on your end and what issue you're seeing in an Email and send it to [email protected] so we can forward it up to our Programmers to see if that's possible or not.

    From what it sounds like, it sounds like the issue that you're having is only caused when you installed the Security Plugin, and if that's the case then it's a conflict between the Plugin that you're installing and the dsIDXpress Plugin, and we may not be able to do anything about that but we still want to be follow up with Programming to be 100% certain.
    David
    Support: 877.348.7654 Ext.2
    Website | Blog | Help Desk | Forum | Submit A Ticket

  4. #14
    Member
    Join Date
    Aug 2012
    Location
    Marysville, WA
    Posts
    37
    Deactivated all plugins and nothing changed. Still getting the Juicebox error.
    Toby Barnett, REALTORŪ
    Keller Williams Realty, Inc - Marysville
    Website | Blog | Property Search | Search Foreclosures | Exclusive Listings

  5. #15
    Junior Member
    Join Date
    Nov 2017
    Location
    San Antonio, Texas
    Posts
    1
    This also happens with every single Plug-in turned off. Any other ideas? Support has been unresponsive.
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  6. #16

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